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Planview Customer Success Center

Inner Circle Program

           

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Participant Survey

The Planview Inner Circle program is one of the key ways that Planview Product Management collaborates with customers to deliver great products. As part of the Inner Circle program, you work with the Product Manager and other customers through the design and development process to understand scope, contribute to priorities and provide feedback. Look through and register for the Active Inner Circle(s) below that are right for you.

 

 

 

           

Active Inner Circles

The following list of Inner Circles are active but may or may not be accepting registrants at this time. Refer to the status column to see if registration is currently open.

Product

Inner Circle

Description

Type

Status

Registration

Hub Navigational Changes

The Planview Hub team is exploring approaches to update Hub’s user interface to modernize it and to improve its usability. We are seeking input from Hub users and looking for candidates to participate in inner circles and provide potentially ongoing feedback for refreshing Hub’s UI. In this first session we will explore ideas related to navigating Hub's interface, with a focus on it's various configuration and operation subpages.

 

Registering for this inner circle offers:

  • Group and individual sessions with our product team
  • Feedback on the user interface design and roadmap of enhancements for future development
Design Open Click to register
Hub Cross Organizational Integrations

Planview Hub is introducing an exciting new capability which allows a “satellite” instance of Hub to provide controlled access to data within its local repositories to a linked, remote “primary” Hub instance.

 

The primary use cases for this capability include integrations that cross company boundaries, in particular manufacturer and supplier relationships across digital supply chains. The goal of this Inner Circle is to identify gaps and opportunities to improve our designs to address a wider set of applicable use cases.

 

Registering for this inner circle offers:

  • Group and individual sessions with our product team
  • Feedback on the feature design and roadmap of enhancements for future development of the feature
Design Open Click to register
Platform Planview Copilot Join us for an interactive session where you'll have a front-row seat to explore as well as guide Planview Copilot's capabilities firsthand. Witness how Generative AI can empower you to navigate critical decisions spanning people, capacity, priorities and achieving measurable business outcomes.
 
Design Open Click to register
Platform Planview.Me

Announced at Accelerate, Planview.Me builds on the connected platform experience through actionable and role based views. These views will be tailored to specific roles and personas across different business ceremonies and cadences.  

This inner circle will initially focus on various personas under the umbrella of a technology organization driving business outcomes through OKR’s, Roadmaps, agile planning and aspiring to orient around a product mindset via value streams.

Design Open Click to register
Portfolios Portfolios Copilot

The Planview Copilot in Portfolios inner circle is an opportunity to gather once a month with the Planview Portfolios and Copilot team, as well as other Portfolios customers using Planview Copilot, to share best practices and implementation learnings. New benefits and use cases for Generative AI and Planview Copilot continue to be uncovered every day and this inner circle will let members share their findings.

This will also be the best opportunity to hear from the Planview product team about upcoming functionality planned for Planview Copilot and Portfolios.

Design Open Click to register
AdaptiveWork AdaptiveWork Copilot

Join us for an interactive session where we explore Generative AI capabilities for AdaptiveWork. Copilot leverages a large-language model to deliver insights and suggestions to the user in relation to project (and in the near future resource management) data from within AdaptiveWork. 

Registering for this inner circle will involve: 

  • Group and individual sessions with our product team 
  • Feedback on the interactions and responses being provided through copilot ahead of its launch later in the year 

Don’t miss this opportunity to steer the development of a key capability in the AdaptiveWork roadmap. 

Design Open Click to register
AdaptiveWork Sentiment Analysis

We are looking for customers that have a strong appetite to test our forthcoming Sentiment Analysis feature in AdaptiveWork.

Our inner circle will cover:

  • The basics of sentiment analysis
  • It’s application within AdaptiveWork
  • Our ongoing development plans in this area

Your feedback is key in assisting us, not only in our initial launch but also in developing the capability in the future.

Design Open Click to register
IdeaPlace NextGen User Experience We are excited to announce that we're working on a new and modernized IdeaPlace!

As we are working on launching a first release, we need your input to ensure we're building something that truly meets your needs and expectations. Your feedback is invaluable to us as we strive to create a product that solves real problems and delivers value to our users.

We want to hear from you about the features and functionalities you consider essential to our product. Your input will help us prioritize our development efforts and ensure our product meets your requirements.
Design Open Click to register
Viz User Experience

It's time to take the Planview Viz user experience to the next level! This inner circle focuses on the exploration and prioritization of ideas around using Planview Viz at scale, updating the user interface, streamlining functionality, and supporting users along their value stream management journey.

Please join us to discuss your use-cases, challenges, and priorities. This is expected to be a continuous inner circle and input will be collected through virtual group meetings (one hour in length), surveys, and one-on-one sessions.

Design Open Click to register
Cross-Product Analytics and Reporting The Analytics and Reporting inner circle objective is to refine and understand current and future needs across the Planview platform. The inner circle is intended to discuss topics related to visualizations and BI Tools, data sourcing, refresh cadence and others. The members of this inner circle will be key partners in defining the future requirements and features for Analytics and Reporting in the individual products and across the platform. Design Open Click to register
Cross-Product Team-Based Planning and Management Do you have a need for resource team-level demand, planning and assignments? Do you need to be able to manage a squad’s vacancies, visualize and adjust its capacity, or perform reporting and other analyses? Or apply permissions to groups of people? If so and you’d like to collaborate and guide the evolution of new shared capabilities for team-based planning and permissions, please join this inner circle! The circle has been running for some time already focused on Portfolios, but we are expanding to cross-product. It is expected to run through at least the MVP feature release with input collected through meetings and possibly surveys. Design Open Click to register
Cross-Product Notification Service

Centralize your notifications across all Planview solutions! The members of this inner circle will be key partners in defining the core features and enhancements that will deliver a tailored, simple notification experience within their Planview products (Portfolios, IdeaPlace, AgilePlace, PPM Pro, and others) and PV Admin itself.  

Ranging from multiple delivery methods to actionable notifications at a glance, join this inner circle to learn more about the in-the-works notification service and help us define its core functionality.

Design Open Click to register
Platform Planview Roadmaps

With Planview Roadmaps, organizations can connect strategy, planning, and delivery across all project and product teams, improving business agility and tracking business outcomes. 

Join this inner circle to learn more about Planview Roadmaps and hear about future items being planned in the coming months, as well as influence future development. This is a continuous inner circle and input will be collected through virtual group meetings (one hour in length), surveys, and optionally one-on-one sessions.

Design Open Click to register
Portfolios User Experience This inner circle focuses on the Portfolios - PRM user experience! In this Inner Circle, we explore and prioritize Portfolios ideas around streamlining views & functionality, uplifting to a more modern look and feel such as with the new Overviews and Planview.Me capabilities, and other user experience improvements. Please join us to discuss your use-cases, your challenges and of course, your priorities. This is a long-running inner circle and input is collected through meetings, surveys, and one-on-one sessions. Design Open Click to register
Enterprise Architecture General product We want to work with the Enterprise Architecture community to help us prioritize and plan. We want to partner with you as a community to ensure that we are working on the right things and in the right order.  Your feedback is valuable to us so that we have insights of what matters most. Design Open Click to register
Cross-product Logbook (earlier referred to as "Risks and Issues") as Planview Shared Capability

As an organization runs multiple initiatives, projects, and campaigns, it is critical to identify and mitigate risks and issues along the way. Along with this, also other types of information are important to capture such as changes, decisions, assumptions, lessons learned etc. With Logbook you will be able to create these and other types of information necessary for your organization.

Initially, Logbook will be available at a work level in Portfolios and workspaces in ProjectPlace. The Logbook is being developed as a shared service, and in the connected cases between Portfolios and ProjectPlace, the created logs and their data is shared.  

In this inner circle, we will be sharing use cases, mock-ups, and other important information and working with our customers and users to get their perspectives and feedback to refine them before we get to the development stage.

We plan to have Logbook available for Labs by end of Q1. Until then please join this Inner Circle to stay updated.

Design Open Click to register
Cross-product Objectives and Key Results (OKRs)

The Objectives and Key Results Inner Circle is aimed at existing users and those interested in learning more about our OKR capability available in both AgilePlace and Portfolios. In this Inner Circle, we will be sharing use cases, mock-ups, and other important information for your review, feedback, and prioritization.

Design Open Click to register

 

           

           

Closed Inner Circles

The following list of Inner Circles are closed because they are either complete or are wrapping-up.

Product

Inner Circle

Description

Type

Status

Registration

Platform Planview Publisher Join us for an interactive session where we explore a new product Planview Publisher. Its primary focus is on facilitating automated creation of business documents across the organization. Publisher will provide an add-on in Microsoft Office to create documents with real-time data from Planview products. We want to understand the different use cases and how our customers would use this new product. The goal here is to find gaps and opportunities to finalize our designs.
 

Registering for this inner circle will involve:

  • Group and individual sessions with our product team
  • Feedback on the roadmap and features designer ahead of its launch later in the year
Design Closed  
Portfolios Sentiment Analysis

Sentiment Analysis is a data science capability that delivers quantifiable assessment of unstructured text within projects and workspaces. Planview has been working towards surfacing aggregated sentiment across the connected products, rolling sentiment from cards, boards, and workspaces into projects and portfolios. In this Inner Circle, we would like to hear from you feedback on the Sentiment Analysis capability currently available in Planview Portfolios and ProjectPlace Labs, discuss updates to be rolled out soon, and gather practical use cases for Sentiment Analysis as a health indicator across connected products.

Join this Inner Circle to collaborate and help us drive sentiment analysis to be of the best use to you.

Design Closed  

AgilePlace

 

Mid-Term Planning Do you find it difficult to visualize plans for teams, business units, or product areas across your organization? Do you wish there was a better way to plan and visualize work across different teams and iterations? Join AgilePlace’s Sr. Product Manager to help shape a new planning experience in AgilePlace. Design Closed  
Cross-Product My Planview - Launch Pads Would you like to help identify and design a new feature that provides access to common Planview elements and actions from one place? Launch Pad views enable different roles to quickly and easily review and take action on their most important and relevant tasks immediately. This inner circle will focus on customer and role use cases and will result in the design of Launch Pads elements and actions. Design Closed  
Cross-Product Generative AI

How can generative AI help project managers, product owners and even CTOs, effectively manage and communicate in their day-to-day jobs?

Do you want to hear about the use cases that Planview has in mind around generative AI? Have you figured out problems they can solve for you and your organization? What might you be concerned about when using LLM's or GPT's?

We are looking for your use cases and feedback, and we are all ears! If you’d like to collaborate and guide the evolution of generative AI-powered features in Planview solutions, please join this Inner Circle!

This Inner Circle is expected to run for one to two quarters starting in May 2023 with input collected through meetings and possibly surveys.
 

Design Closed  

AdaptiveWork
 

Timesheets

We are developing a new Timesheet capability for AdaptiveWork that will provide a simple way to record working hours, provide visibility for compliance purposes, and automate tasks that might otherwise take many working hours to complete. 

The members of this inner circle will be key partners in defining the core enhancements and features for Timesheets for the Hybrid solution. This circle meets regularly, usually twice month so that the circle can review and provide feedback on requirements and design. Please join us to discuss your use-cases, your challenges and of course, your priorities. This is expected to be a long-running inner circle and input will be collected through meetings, surveys and one-on-one sessions.

Design Closed  
AdaptiveWork Resource & Financial Planning Replanning resources and preventing changes to historic assignments and financial data are key to maintaining the accuracy and integrity of project plans and financial forecasts. Planview is releasing new AdaptiveWork capabilities in these areas to reduce the effort required to carry out these tasks, and planning further capabilities to help address even more customer scenarios. The members of this inner circle will be key partners in refining our plans for AdaptiveWork Resource & Financial Management. Design Closed  
AdaptiveWork Hybrid Solution User Experience The user experience inner circle concentrates on refining the features that we are developing for the Hybrid solution. The members of this inner circle will be key partners in defining the core enhancements and features for the Hybrid solution. Please join us to discuss your use-cases, your challenges and of course, your priorities. This circle meets regularly, usually once a month so that the circle can review and provide feedback on requirements and design. This is expected to be a long-running inner circle and input will be collected through meetings, surveys and one-on-one sessions.  Design Closed  
PPM Pro User Experience The user experience inner circle concentrates on refining the product for all current and potential users within your organization. The members of this inner circle will be key partners in defining the core enhancements and features that will leverage the power of PPM Pro to deliver a tailored, simple experience across various user needs ranging from resource management to portfolio creation. This circle meets occasionally, usually a month or two before a Roadmap feature is set to begin development so that the circle can review and provide feedback on requirements and design or if there is a particular topic of interest for the circle. Design Closed  
PPM Pro Working Sessions The purpose of the PPM Pro Working Sessions inner circle is to provide an opportunity for discussion, questions, and answers amongst our Planview PPM Pro customers and product team. Our circle meets monthly to cover a topic of interest (and pick the next month's topic). Please join and come prepared to discuss use cases, best practices, and whatever is top of your mind! Enablement Closed  
PPM Pro International

The PPM Pro International inner circle is specifically for our global customers who often miss out on our regular customer monthly release and bi-annual roadmap webinars due to time zone differences. Although those official webinars are recorded, watching them is not the same as actively learning about and seeing key enhancements and feature demos, as well as being able to have live questions and answers. Likewise for our quarterly roadmap webinars.

This inner circle will meet on the same days as our official monthly release and roadmap webinars, but at times more convenient for Central Europe/Middle East and again for Asia/Pacific. Please join this circle if you would like to receive meeting invites to these reprises of the monthly and quarterly customer webinars held at a more convenient time for our international customers. Please note that all sessions are conducted in English.

Enablement Closed  
Portfolios REST APIs Planview is breaking ground on Open REST APIs for Portfolios and we want to hear from our customer community as we explore this opportunity rich space. Tell us about how you are leveraging the existing web services, where there is room to expand or improve on the existing web service offering, and any areas where REST APIs can better address your business needs. This inner circle will be a chance for you to bring your use case for an open discussion with the REST API product team. The feedback we collect during these discussions will help us prioritize and plan our REST API roadmap. Design Closed  
ChangePoint User Experience

ChangePoint’s UX designer is planning user research sessions with our customers to observe interaction and collect feedback for newly released ChangePoint Navigation. Primary focus will be on usage of the List views; navigation, filtering, sorting and searching.

Our goal is to investigate and understand list views usage, interactions, and pain points in a hands on one-on-one session. Participants will help define key core improvements to further enhance navigation. This research best suited for customers who have upgraded to/been using the newest version of ChangePoint, however, it is also open to customers who are thinking about upgrading.

Design Closed  
AgilePlace User Groups Interested in providing feedback about how you manage users and permissions in AgilePlace? AgilePlace Product Management is exploring the idea of introducing user groups to help simplify user access, board permissions and improve team/group visibility at the board and card level. Design Closed  
Cross-Product Line Top Down User Management User management is a key administrative process and capability that needs to be as efficient and precise as possible. This Inner Circle will focus on top down user management principles and workflows for our customers who are managing users across Planview applications. We are looking to introduce top down user management from Platform Administration (think Planview ID) and would benefit from hearing how top level user management could benefit you. Design Closed  

AdaptiveWork
 

Timesheets

We are developing a new Timesheet capability for AdaptiveWork that will provide a simple way to record working hours, provide visibility for compliance purposes, and automate tasks that might otherwise take many working hours to complete. 

The members of this inner circle will be key partners in defining the core enhancements and features for Timesheets for the Hybrid solution. This circle meets regularly, usually twice month so that the circle can review and provide feedback on requirements and design. Please join us to discuss your use-cases, your challenges and of course, your priorities. This is expected to be a long-running inner circle and input will be collected through meetings, surveys and one-on-one sessions.

Design Closed  
Cross-Product Line Training & Learning Planview is transforming our training and learning strategy and we want customers and end users to be a part of our journey. This Inner Circle is a series of three facilitated discussion and listening sessions (approx. one hour per month). The Inner Circle will then continue (for those who choose) with early previews of our new learning offerings as well as periodic short requests for input and feedback.  Enablement Wrapping-up  
Portfolios Office Timeline

The ability to produce visually appealing and effective presentations is more important than ever; convey project timelines, communicate critical milestones, or tell a compelling story to clients or leadership. Whatever your purpose or audience, this can be a time-consuming activity. This inner circle will provide participants the opportunity to work with the experts in a virtual group setting to tackle your most challenging scenario and to see how other customers are leveraging Office Timeline. Please note that this functionality is available to customers who are hosted in the Planview Cloud and are using Planview Portfolios.

By registering for this inner circle please note that your information will be sent to the Office Timeline Team.

Enablement Complete

 

Portfolios Lean Portfolio Management The world of portfolio management is changing. With the need to deliver faster and react quicker, leading organizations are pursuing a new, leaner approach to portfolio management.  By rearchitecting planning and funding processes to be more incremental and continuous, Lean Portfolio Management (LPM) is the key enabler in connecting strategy to delivery and increasing enterprise agility.  In this inner circle, we will both cover how Planview currently supports LPM, as well as areas of potential future investments. Come learn, participate and share your opinion on how Planview’s products can help you become a more Lean-Agile Enterprise. Enablement Complete  
Portfolios Continuous Cloud Are you upgrading to 2020?  Whether you have to go through your last upgrade or do an in place upgrade from 17, are you ready to opt-in to automatic updates?  We would like to get our early adopters to meet with us regularly to help us learn and adapt as we make the transition from legacy large upgrade events to smaller incremental changes through monthly updates. This inner circle is for members who have signed up for continuous cloud or are interested in learning more.  Early Adoption Complete  
Portfolios Re-planning and Resilience Amid Disruption We are in rapid change at the moment.  You already have the capabilities in Planview Portfolios to make the right decisions, even in times of change! We want to help you maximize these capabilities to re-prioritize your portfolio and keep your teams aligned, stay on track, and deliver outcomes.  This inner circle will be split into separate groups.   One group with join Product Management to receive guidance on getting started with Investment and Capacity Planning.  The other group will be for those already using Investment and Capacity Planning and wanting to mature their usage and/or collaborate with other customers Enablement Complete  
Portfolios Strategic Dependencies We are designing a cross project Gantt to deepen our program management capabilities so that users have a greater understanding of how work schedules can impact each other.  Join us to help us in our first set of features that we are going to be able to release iteratively across several updates in 2020.  Design Complete  
Portfolios Configured Screens The inner circle will focus on re-designing the Configured Screen experience, both from the Administrators point of view, and the End Users point of view.  Due to the dual focus, members of this inner circle will be split into two separate groups: End User Group; Administrator Group.  This will allow us to really dive deep into the re-design process from the two most important perspectives. Design and Prioritization Complete  
AgilePlace Instant Coffee This inner circle is for Planview AgilePlace customers partnering with us in testing our labs product, "Instant Coffee". Feedback is gathered in small batches on a set schedule throughout the testing period in an effort to better understand the appropriate uses cases, feature requests, frustrations, and/or other information related to Instant Coffee. The goal is for Planview to use the feedback provided to iterate on and eventually deliver Instant Coffee to a broader audience. If you are interested in participating, please contact your account representative or customer success manager. Labs Complete  
PPM Pro Reporting and Artifacts The reporting and artifacts inner circle is focused on showcasing the value of the work you do everyday in PPM Pro. What can we do within our product to make it easy for you to quickly show your stakeholders, sponsors, and executive team what work is in-flight, its status, what resource commitments are in play, and what’s required to help realize your company’s goals? We focus on the direction of our reporting capabilities, as well as a special focus on what artifacts you’d like to take out of the tool and incorporate into your standard workflows. Note that with our current Reports 2.0/Dashboards 2.0 (R2D2) feature work near completion, this circle likely will only meet once more in the new year before it closes. Design Complete  
Cross-Product Line Connecting Portfolios & PPM Pro with ProjectPlace The inner circle will focus on the benefits of combining portfolio management and collaborative work and highlight how organizations can govern key strategic items while giving team members a single, collaborative experience for getting work done. Enablement Complete  
ProjectPlace ProjectPlace Inner Circle This is an interactive forum where we gather insight and requirements from customers/users around specific areas of the service. Topics are scheduled in advance to discuss planned enhancements. The inner circle reviews and collaborates on conceptual mockups. Prioritization Complete  
ProjectPlace Data loss prevention (DLP) 

With growing concerns around security and privacy, organizations must have a firm grip on how content is accessed and shared within and outside their organization.

We are working on a new Data Loss Prevention (DLP) capability to help all our customers using Documents and would like to have more control over their content in ProjectPlace.

The idea is to provide a mechanism to identify such contents and control access to them in a more robust way. The capability also includes an audit trail.

In the Inner circle session, we will share our high-level ideas and some designs to give you an idea about the DLP functionality. We would love to get your feedback.

So, if you are interested in contributing to the direction of this feature development, please register to be part of this Inner Circle.

Design Complete  
Customer Success Center Platform Adoption Framework

The purpose of this Inner Circle is to discuss the effectiveness of the Customer Success Center content that supports the Planview Adoption Framework. We will be reviewing webpages in the Success Center to discuss the usability and usefulness of the content.

The Planview Adoption Framework is a series of customer journeys and associated guidance intended to lead you through Planview's solutions. Our solutions are tailored to support your transformation initiatives, and are based on our direct experience with customers in a variety of markets and industries.

Each solution is defined by a set of capabilities, which together create our Capability Framework. Capabilities provide specific business outcomes, and have well-defined business processes, best practices, product help, and other resources to guide you towards achieving the intended outcomes.

The Planview Adoption Framework is designed for all those looking to effectively lead change within their organization, and enables leaders to prepare teams with resources they need to get the most value from the Planview platform.

Design Complete  
Customer Success Center CSC Search Experience The Customer Success Center (CSC) Search Experience Inner Circle objective is to refine and understand current and future needs when searching the CSC for product help or other content.

The inner circle is intended to discuss topics related to searching and navigating the CSC. The members of this inner circle will be key partners in defining the future requirements and features in this area.
Complete