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Planview Customer Success Center

Changes to Enhanced Session Management option are not effective before the next day

Symptoms


We unchecked the option "Enhanced Session Management" from System Manager under the General Setup - Session Security. Changepoint did not allow multiple sessions to be opened from the same client machine until the next day.


Reason


The previous value of the "Enhanced Session Management" option may have been retained in the cache.

Resolution


If the changes to Enhanced Session Management are not effective immediately:

1- Connect to the "flushcache.aspx" page on the Enterprise website, and check if you have EnhancedSessionManagement under the "Other" section.
2- Click “Flush Other” button, and verify that you do not have anything under the “Other” section after flushing the cache.
3- Close all IE windows, connect to Enterprise with a new IE window.