Skip to main content
Language Selector

  1. Other Languages

    (machine translation)

Planview Customer Success Center

Some users cannot login to MSP (2010)

  1. Last updated
  2. Save as PDF

SYMPTOMS
Users having the MSP feature cannot login to MSP. The same users are able to logon to Changepoint.
 
ERROR/WARNING MESSAGES:
"The logon name or password entered is invalid." although logon and password entered are the correct ones.
 
REASON
Data issue. The signature of the resource is empty (Signature column of Resource table).

RESOLUTION
Edit the resource in System Manager - User Setup and change the license to "Undefined User", save.
Edit again and revert back to license "Enterprise User". 
 
ADDITIONAL NOTES
List of impacted resources :
select * from Resources re, ResourceFeature rf where re.Signature = '' and re.Deleted = 0 and rf.ResourceId = re.ResourceId and rf.FeatureCode = 'MSP'