Skip to main content
Planview Customer Success Center

Email notification is being sent when not expected to be sent

An email notification has been configured to be sent under certain conditions. A conditional formula has been defined as well as a SQL query further restricting when the email should be sent.

Now the email is being sent when the configured condition is true but the SQL returns 0. The notification should not be sent when the SQL returns 0.

 


This behavior can be observed when the email template being used does not contain a <REPEAT> group but the option 'Send only one email to each recipient' is enabled. This option must only be enabled when the template contains a <REPEAT> group, otherwise it should be disabled.