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Planview Customer Success Center

API Error resource-entity validatewebPasswordRequiredRule (2012)

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SYMPTOMS

When updating a resource or resource related data like resource rates, the API raises an error message.

ERROR

Operation failed (system error). RuleName: rule://changepoint.businessservices....piErrorCode=-9 Description: Enter the password.

REASON

This error message occurs when a resource is added/updated that has an email address but no password. In Changepoint, the password must be set if the resource has an email address.

RESOLUTION

Do not update resources that have no password (like unassigned resources) or specify a password.