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Planview Customer Success Center

Resource update through API error: Cannot un-assign resource as they have other resources reporting to them (2012)

SYMPTOMS

When updating a resource through the API, an error message occurs.

ERROR

Cannot delete or un-assign Resource as they have other resources reporting to them. Unable to unassign resource

Nevertheless, most of the updates are done in the database, despite the error message.

 


ANSWER

Please check if the data for the resource contains a termination date. If a termination date is set, this is like an unassignment and Changepoint checks if there are other users reporting to the resource to be updated.

If so, the reported error occurs and the unassignment is not done. This is by design and it is not a blocking error. Other resource changes will still be written to the database.