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Planview Customer Success Center

Intelligent Forms form fails with error "The request channel timed out"

Symptoms

Intelligent form fails with the following error in UI:

Create Changepoint Request Action failed: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

Reason

No timeout value is defined in Web.config files of InfinitiLaunch and Produce.

Resolution

Change web.config files for InfinitiLaunch and Produce from: 

<binding name="AnonymousOverSSL" maxReceivedMessageSize="2147483647">

to:       

<binding name="AnonymousOverSSL" maxReceivedMessageSize="2147483647" openTimeout="20:30:00" receiveTimeout="20:30:00" sendTimeout="20:30:00" closeTimeout="20:30:00" >