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Planview Customer Success Center

MSP Add-in is not available after installation

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Symptoms

Project Managers are installing MSP add-in from portal into their client PC. Client PC have been installed with MS 2016 Professional.

After MSP Add-in installed, MSP 2016 menu does not show Changepoint MSP menu.

The users have access to install the software on their PCs.

The users tried to uninstall the msp add-in from control panel and downloaded the CP2017 MSP Add-in from the Preference and reinstalled. Still not able to see MSP add-in menu.

Resolution

Please check the following points:

1) Is a supported version of MSP being used? For V2014 SP2 this is
MSP 2010 SP2 (32 or 64 bit)
MSP 2013, SP1 (32 or 64 bit) with KB2882986 and KB 2899569 installed.
MSP 2016 (32 or 64 bit)
Professional or standard edition are supported. Please check the product compatibility matrix for your Changepoint version to determine which MSP version is supported.
MSP language must be the same as OS language

2) Are the prerequisites installed:
Please check the product compatibility matrix for your Changepoint version to determine which .NET version and other prerequisites are required.

3) Does the add-in appear in Add/remove Program files? If so,
- Uninstall the Add-in
- Check in c:\windows\downloaded program files if there is any DLL saying changepoint MSP (from previous versions).
- If so, just delete them.

4) Make sure there is no Anti-Virus that might block installations

5) For reinstalling the add-in, from preferences, first save the installer to disk (do not execute directly from preferences), then in Windows Explorer right click on it and select 'Run as Administrator'.