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Planview Customer Success Center

Budget service billing amount not added to total billing amount (2014)

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SYMPTOMS

A budget service has a billing amount > 0 and the budget item type indicates that this item should be included in the total. Yet the amount for this service is not included in the service total billing amount at budget level.

ANSWER

The budget service might be linked to a fixed fee. Service amounts that are linked to a fixed fee do not increase the total budget service billing amount, as these amounts are invoiced through the fixed fee. Thus, they do not go into the total service billing amount.