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Planview Customer Success Center

Configurable field date passed to the web service is saved as incorrect date by web service API

Symptoms

No errors in logs. The date value is saved as the previous day or next day instead of the date that is passed to the web service.


Reason

The date format in the XML sent to the web service has a time portion (see below) that causes the date to be saved as 2019-09-19 22:00:00.

… value="2019-09-20+02:00" …

Resolution

To save the date as "2019-09-20 00:00:00", send the date without the time, for example:

... value="2019-09-20" ...