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Planview Customer Success Center

Knowledge search with dash does not return expected results

If you make a knowledge search with a sentence / search words that contains a dash rounded with spaces ( - ), like a - search, the result could be empty even if some answers exist

Reason:
The knowledge search uses Microsoft Full Text Search technology to retrieve information from the database.
A full-text search considers a word to be a string of characters without spaces or punctuation. The occurrence of a non-alphanumeric character can "break" a word during a search.
Using the dash ('-') in a search is not supported and may give unexpected results.

This is a limitation coming from Microsoft.


Workaround:
For the search with Dashes, suggestions are :
- Avoid using the dash in your search
- If you want to use dashes, you have to use double quote “” around the searched words.