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Planview Customer Success Center

Even when accessed through FQDN, the URL in the Changepoint browser window shows the IP address

Symptoms

Users are accessing Changepoint through a URL with the fully qualified domain name,  like https://changepoint.company.com. But after logging in, the browser reverts to showing the IP address in the address bar, like https://aa.bb.cc.dd.

How can it be achieved that the URL in the browser address bar continues to show the real URL (https://changepoint.company.com)?


Reason

This is related to SSO (single sign on). When it was set up, IP addresses have been entered rather than the real URL. Due to the redirects occurring during the sign in process, in the end Changepoint will be called through the IP address and not through the URL as entered by the user.

Resolution

Run the single sign on script and when prompted, specify the URL using the computer name and not the IP address.