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Planview Customer Success Center

Cognos search functionality not returning records

SYMPTOMS:
In Cognos Connection when trying to search for Changepoint resources the search results do not match the Changepoint data. For example when "linda" is entered as a search term it only pulls up one record - Belinda Smith. There are 4 resources named Linda the system.

REASON:
Cognos search functionality is case sensitive.



RESOLUTION:
If you want to search for Linda you must type in "Linda" rather than "linda." Cognos searches are case sensitive.