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Planview Customer Success Center

System down issue, application pool stopped

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Symptoms

Changepoint is down and users cannot connect. When checking IIS manager, the application pool has stopped and did not restart. The windows system event log shows errors.

Error/warning messages:

w3wp.exe IIS APPPOOL\Enterprise_AppPool

ConfigurationErrorsException
The paging file is too small for this operation to complete. (Exception from HRESULT: 0x800705AF)

Resolution

There has been an out-of-memory situation or another application pool failure and when it was trying to restart, it could not allocate enough memory. Hence the application remains stopped and Changepoint is down.

As the exception raised points to the page file, check the system page file settings and make sure that the page file is allowed to grow and has enough disk space to do so.