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Planview Customer Success Center

Can we recognize the rest of a partially revenue recognized time record?

Symptoms

Due to a limit set on a fixed fee, a time record got only partially recognized during the revenue recognition process. This revenue has been committed. Is it possible to recognize the missing amout somehow?


Resolution

This is not possible. Once recognized, fully or partially, the revenue of a time record cannot be changed any more. Should the limit be increased after the revenue recognition, a manual adjustment can be made to include the remainder of the partially recognized time record.