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Planview Customer Success Center

Invoice total does not equal to the sum of Product items

Symptoms

Ther is an invoice with a single line of Product, Quantity is 1 and the amount is correct.

However, the Total of the invoice is the sum of two Products, although only one product appears on the invoice.


Resolution

This wrong total Product in invoice may appear when clicking very fast multiple times on check box. Same problem exists in expense and fixed fee.

This behavior has been recognized as a defect in v2014 and has been fixed in a future release.

 

Additional Notes

As a workaround, the faulty invoice can be credited and reissued.