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Planview Customer Success Center

Object reference error in report for some users (2009)

SYMPTOMS:
A custom report works fine for some users but errors out for other users.
 
ERROR/WARNING MESSAGES:
Server Error in '/' Application.
Object reference not set to an instance of an object.

Stack Trace:
[Exception: Object reference not set to an instance of an object.]
Changepoint.Enterprise.ReportExecEngine.ReportDataSrv.LoadChartData() +1564
  
or
  
Tbl:DataBind>Operand data type void type is invalid for sum operator.
 
 
REASON:
This is related to missing access rights on UDF.


RESOLUTION:
 Check for custom fields in your data collection that contain access restricted UDF and which are used in a grouped table or grouped chart.

Users running the report need to have view access to these UDF.