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Planview Customer Success Center

Links to resource profile in Reports open 404 page error(CP2012 SP2)

SYMPTOMS:
On 2012 version of the product, the link to resource profiles from some reports is broken.

On double clicking the resource name, an error message is displayed on the resource profile, 'The webpage cannot be found'.

ERROR/WARNING MESSAGES:
Error 404 on Enterprise, it should open the resource's profile page instead.

REASON:
The name of the page used to display the resource's profile has changed between 2010 and 2012 version of the product


WORKAROUND:
1. Go to system Manager / Reporting / Data provider Configuration
2. Choose the provider you need to modify
3. Select the column to modify
4. Uncheck the checkbox “Allow linking to a profile”
5. Enter the following url in the “link url” field: /core/forms/frUserPage.aspx?sno&rid&ui&U=
6. Save

Or

Create a page with old name that redirects to the new page.

RESOLUTION:
The problem will be fixed in a future release of Changepoint.