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Planview Customer Success Center

Server Integration settings cannot be saved with IE10 (V2012)

Symptoms
When using IE 10 to connect System Manager, following problems are observed:
- General Setup - Server Integration: after modifying any of the existing values and clicking save, changes are not saved and the page reloads with the existing values.
- User Interface - Configurable Field Settings: selecting Opportunities in Category does not popuate the field list.
- Reporting - Report Setup: selecting Report Type does not populate the Category list
Similar problems are observed in Portlet Management and Workflow State Definitions pages.

Reason
Prerequisite Microsoft Hotfix for the .NET 4 is not installed on the IIS server (http://support.microsoft.com/kb/2600088)

As a result, the "__doPostBack" javascript function is not rendered by .NET 4 when IE 10 is used, causing System Manager pages to fail.


Resolution
Install the prerequisite "ASP.NET browser definition files in the Microsoft .NET Framework 4.0" (http://support.microsoft.com/kb/2600088)

The version of "C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_wp.exe" will be 4.0.30319.504 after installing the hotfix.

Additional notes
If .NET 4.5 is also installed, the hotfix installation may fail with the error "KB2600088 does not apply, or is blocked by another condition on your computer".
Remove .NET 4.5 and try installing the hotfix in that the case.