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Planview Customer Success Center

Ajax error when opening user setup in system manager (V2012)

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The following points needs to be checked:


• Close all the open windows, clear cache, cookies from the browser(s)

• Ensure version and value in web.config with DLL (this is not applicable for old changepoint version)
Ensure version and value in web.config under Enterprise, SystemManager and ReportDesigner for ScenarioComparisonFaults, ProjectWorksheetFaults and ResourceManagementViewFaults are matching with DLLs in bin folder. If not then please change it and restart the IIS.

• Delete undefined cookies from database
Run the SQL statement on the database to see if any records are returned from undefined cookies.
select * from Cookies where XMLStr like '%undefine%'

Delete those records
Delete from Cookies where XMLStr like '%undefine%'

• Clear Temporary ASP.NET Files (make sure .net framework version)
Clear Temporary ASP.NET Files, you need to reset IIS prior to do that, it will clear any locks.
Please note if you reset IIS it’ll kick out all logged in users so make sure no one is login on the site or ask permission to reset

Path: C:\WINDOWS\Microsoft.NET\Framework\<.net framework Version>\Temporary ASP.NET Files

If they have set up test site or back up folders for ENT or SM or RD and it’s working properly, then please compare IIS settings, folder structure for production and test site or back up folders. If both are identical then please copy files/folders from test site or back up folder and replace enterprise with it.