Symptoms:
When importing the Changepoint metadata package, an error message is displayed right after setting the password (Page 92, Stage 7, Step 6 of the install manual).
Error/warning messages:
"The IBM Cognos gateway is unable to connect to the IBM Cognos BI Server. The server may be unavailable or the gateway may not be correctly configured".
When importing the Changepoint metadata package, an error message is displayed right after setting the password (Page 92, Stage 7, Step 6 of the install manual).
Error/warning messages:
"The IBM Cognos gateway is unable to connect to the IBM Cognos BI Server. The server may be unavailable or the gateway may not be correctly configured".
![clipboard_ed545b761e5e92fa5ec5bca896efa79bb.png](https://success.planview.com/@api/deki/files/99082/clipboard_ed545b761e5e92fa5ec5bca896efa79bb.png?revision=1)
Reason:
Web server cannot be reached from the web server itself with the fully qualified name.
Resolution:
Replace the server name URI with the IP address in IBM Cognos Configuration tool on the gateway (web server).
Replace the server name URI with the IP address in IBM Cognos Configuration tool on the gateway (web server).