Skip to main content
Planview Customer Success Center

Three spaces are added between first and last name for some resources

SYMPTOMS:
Some of the resources have three spaces between the first and last name.


REASON:
There is a space in the middle name field. As a result, Changepoint calculates the full name as "first + space + middle + space + last" therefore effectively there are 3 spaces between first and last name.

RESOLUTION:
Update each resource in the GUI, making sure the middle name field is empty. If many resources are concerned, update the middle names in the database, and then execute the stored procedure UpdateFullNames. This will force recalculating the full names according to the rules defined in System Manager.