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Planview Customer Success Center

How to unlock the Changepoint admin user account?

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When there are no other users with admin rights for user access, you can execute the following scripts to update the FailedLoginAttempts and disablelogin columns in the resources table.

UPDATE resources SET FailedLoginAttempts = 0 WHERE ResourceId ='admin ResourceId'
UPDATE resources SET disablelogin = 0 WHERE ResourceId ='admin ResourceId'