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Planview Customer Success Center

Changepoint Mail Service fails with incorrect configuration error

Symptoms

Changepoint Mail Service fails with the following error

Error/warning messages
The Changepoint Mail Service service failed to start due to the following error:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.


Reason

FromAddressDisplayName field in CPmail.exe.config file contains special characters.


 

Resolution

Use only ASCII characters for FromAddressDisplayName field in CPmail.exe.config file