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Planview Customer Success Center

Check box for an option is selected but behaves like it is not selected

Symptoms

A certain check box (e.g. project.billable) appears as selected and is not editable, but the project does not behave like it is billable.


Reason

When a check box for an option is set to mandatory in Metadata in Changepoint Administration, the check box is automatically displayed as selected an noneditable.

However it is possible for an entity record to have been created with the option not selected before the option was set to mandatory, which results in a discrepancy between data in the database for the entity record (option is not selected) and what is displayed in the user interface (option is selected).

Resolution

Often you just have to resave the entity record and the mandatory option will be saved to the database as being selected.

If this does not work, do the following:

  1. In Changepoint Administration > User Interface > Metadata, access the entity option.
  2. Clear the "Field is required and the user must enter data" check box for the option.
  3. Access the entity record, select the option and then save the record.
  4. In Changepoint Administration > User Interface > Metadata and reselect the "Field is required and the user must enter data" check box for the option.