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Planview Customer Success Center

Issue with preferred resource list.

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QUESTION:
There are resources in my Preferred Resource list that are not showing up as available to assign to a task. The user was added to my preferred list but does not display when assigning to a task, why?

ANSWER:
The “Track Project-Related Time” feature was recently removed from the user.
Assigned the user the “Track Project-Related Time” feature once again.