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Planview Customer Success Center

File or folder access rights error to tempImages

Symptoms

In some parts of the system, an error concerning file or folder access rights to tempImages may occur. Possible symptoms are:

  • Error when displaying charts within the application
  • Error when loading a portal

The error message might be displayed in the user interface, but in some cases it appears only in the Windows event logs. Example:

System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.UnauthorizedAccessException: Access to the path 'temp.txt' is denied.
  at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
  at System.IO.FileInfo.Delete()
  at Changepoint.Enterprise.UserInterface.uiHomePage.DeleteTempImageChartfiles()


Reason

Displaying charts can involve writing temporary image files on the web server, for which write and delete access are required.

Resolution

Grant Read/Write/Delete access on the /Enterrise/TempImages folder the user used by IIS and the Changepoint application pool.