File or folder access rights error to tempImages
Symptoms
In some parts of the system, an error concerning file or folder access rights to tempImages may occur. Possible symptoms are:
- Error when displaying charts within the application
- Error when loading a portal
The error message might be displayed in the user interface, but in some cases it appears only in the Windows event logs. Example:
System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.UnauthorizedAccessException: Access to the path 'temp.txt' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileInfo.Delete()
at Changepoint.Enterprise.UserInterface.uiHomePage.DeleteTempImageChartfiles()
Reason
Displaying charts can involve writing temporary image files on the web server, for which write and delete access are required.
Resolution
Grant Read/Write/Delete access on the /Enterrise/TempImages folder the user used by IIS and the Changepoint application pool.