Skip to main content
Planview Customer Success Center

"Parameter cannot be null" error in Windows Event Log from CPMail

Symptoms

Error shown on event viewer, and source from CPMail, when no value specified for NotificationProvider in CPMail.exe.config file:

Source: Changepoint.CommonServices.Extensions
Description: Parameter cannot be null or contain whitespace.
Parameter name: Error initializing Amazon notification provider: please check both configuration entries "NotificationProvider.Key1", "NotificationProvider.Key2" have non empty values.
StackTrace:    at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo) 


Resolution

If Changepoint Mobile App is not deployed and the following two keys have empty value, once upgrading the Changepoint Mail Service completes, remove the two keys in CPMail.exe.config file:

< add key="NotificationProvider.Key1" value="" />
< add key="NotificationProvider.Key2" value="" />