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AAA-AUT-0013 The user is already authenticated in all available namespaces - error when trying to access Cognos from Changepoint (2014 SP2)

SYMPTOMS:

When trying to access Cognos from Changepoint, the following message is generated:

ERROR:

AAA-AUT-0013 The user is already authenticated in all available namespaces

REASON:

There were two instances of Cognos installed on the web server, a 32 and 64-bit instance.


RESOLUTION:

 

Uninstall the 32 bit version of Cognos. Then reset the Cognos application pool.