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Planview Customer Success Center

The Changepoint-Cognos Sync utility is currently in use by "username". Please try again later.

This means the Cognos Sync Utility is locked, i.e. another user has started it and is still using it or has not exited it properly.

When sure no-one else currently uses the Sync utility, it can be unlocked using the Record locking functionality (same as unlocking other records, e.g. requests, projects, etc.)