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Planview Customer Success Center

Error message in IIS Event Log

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Symptoms


The following is generated in the web server event log:

Error/warning messages

Log Name: Changepoint
Source: Changepoint
Date: 10/11/2012 2:49:06 PM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: pet-wa02.marketlive.com
Description:
System.ServiceModel.ServiceActivationException: The service '/DataServices/ServerCookieService.svc' cannot be activated due to an exception during compilation. The exception message is: An error occurred creating the configuration section handler for system.serviceModel/behaviors: Extension element 'ScenarioComparisonFaults' cannot be added to this element. Verify that the extension is registered in the extension collection at system.serviceModel/extensions/behaviorExtensions.
Parameter name: element (D:\Changepoint\Enterprise\web.config line 488). ---> System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for system.serviceModel/behaviors: Extension element 'ScenarioComparisonFaults' cannot be added to this element. Verify that the extension is registered in the extension collection at system.serviceModel/extensions/behaviorExtensions.
Parameter name: element (D:\Changepoint\Enterprise\web.config line 488) ---> System.ArgumentException: Extension element 'ScenarioComparisonFaults' cannot be added to this element. Verify that the extension is registered in the extension collection at system.serviceModel/extensions/behaviorExtensions.
Parameter name: element


Reason


Mismatch between web site configuration (HTTPS / SSL) and web.config files


Resolution


Web.config files need to be changed depending on authentication vs anonymous access and HTTP vd HTTPS.

To configure Changepoint to use SSL, see the “Installing and Configuring Single Sign-on” chapter on page 111 (2012 Implementation Guide).

If you are using SSL with SSO, the SSO scripts enable SSL in the configuration files.

If you are using SSL without SSO (that is, with application authentication), the application
authentication script has an option to enable SSL.