SYMPTOMS

When running reports, after 30 seconds up to a few minutes, the report aborts with an error.

ERROR

Server error:LoadDataTableForReport - Check the server event log. Additional information about this problem may have been recorded.

and/or

Server Error in '/' application.
Exception Details: System.Web.HttpException: Request timed out
Stack Trace: [HttpException (0x80004005): Request time out]


REASON
This can be a SQL query execution timeout. The query to retrieve the report data from the database takes longer than the configured connection timeout.

RESOLUTION
Using the Changepoint tool 'Login Settings.exe', please change the execution timeout for 'Changepoint Enterprise Report Server' to a higher value, like 300 or 600 (seconds).