2014 SP1- User is not prompted to use a request template
PRODUCT: PSA and ITD
VERSION: 2014 SP1
QUESTION:
When one of the users tries to create a request, he is not prompted to select a request template.
ANSWER:
User set one of the templates in his Preferences section to default. Once the default checkbox is removed, all templates will be available to him for selection.
LAST UPDATED ON: November 4, 2015