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Planview Customer Success Center

How to update the Changepoint Community link in the user menu/help menu

As of September 30, 2021, the Changepoint Community has been replaced by the Planview Changepoint Customer Success Center (https://success.planview.com/Planview_Changepoint).

The link in the user menu has been updated in Changepoint 2021 R5. 

To update the link in any other version of Changepoint, do the following:

  1. Open the Enterprise\Web.config file.
  2. Locate the following keys:
    <!-- Changepoint Community  EnableLink = true|false -->
          <add key="ChangepointCommunity.EnableLink" value="true" />
          <add key="ChangepointCommunity.URL" value="https://changepoint.zendesk.com/hc" />
    
  3. Replace the keys with the following keys:
    <!--Planview Customer Success Center EnableLink = true|false-->
          <add key="CSC.EnableLink" value="true" />
          <add key="CSC.URL" value="https://success.planview.com/Planview_Changepoint" />
    

     

You can also update the menu option and tool tip in Changepoint Administration (User Interface > Strings and PCIDs). The PCIDs are:

  • Community – 68378
  • Tooltip – 68379

For more information, see "Editing a user interface string" in the Changepoint Administration help or guide.