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Planview Customer Success Center

Error on a portal chart report

Symptoms:
Error displayed in Report where a portal chart should be appearing.

Error/warning messages:
Server Error in '/' Application.
Object reference not set to an instance of an object.
System.Exception: Object reference not set to an instance of an object/

Changepoint.Enterprise.ReportExecEngine.ReportDataSrv.LoadChartData() +1483
Changepoint.enterpruse.ReportExecEngine.ReportDataSrv.Page_Load(Object sender, EventArgs e) +1014
System.Web.UI.control.Onload(EventArgs e)+91

Reason:
Web server pre-requisites.


Resolution:
Microsoft Office Web components must be installed on the Web Server in order to view the graphic dashboard components. For release 2012, Microsoft Office Web components version 11 (owc11.exe) continues to be supported on the web server platform.

Check compatibility Matrix document for further information :
Changepoint_2012_SP1_Product_Architecture_and_Technology_Matrix