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Planview Customer Success Center

Error under Program Management - Candidate Screening

SYMPTOMS:
There is an error when navigating in Enterprise > Program Management > Candidate Screening >Actions > Initiate Screening:

The page cannot be displayed because an internal server error has occurred

REASON:
IIS maxrequestentityallowed and aspbufferinglimit values were set to the default values and needed to be increased.



RESOLUTION:
IIS maxrequestentityallowed and aspbufferinglimit values were set to the default values and needed to be increased.


If using IIS 7.5

1. Select the server in the left panel
2. Under Management, select Configuration Editor and ensure the Section drop down at the top of the screen has “asp” selected.
3. Search for maxrequestentityallowed and change the value to 160000000 (I had to set the values quite high). Default value is set to 204800.
4. Search for aspbufferinglimit and change the value to 160000000. The default value is set to 4194304.
5. Apply the changes file.
6. Stop and then restart your IIS.