Skip to main content
Language Selector

  1. Other Languages

    (machine translation)

Planview Customer Success Center

User cannot access Intelligent Forms after their email address is changed in Changepoint

  1. Last updated
  2. Save as PDF

The first time that a Changepoint user accesses Intelligent Forms, their email address is automatically stored in the Intelligent Forms database. However, the email address is not automatically updated in Intelligent Forms if it subsequently changed in Changepoint.

Therefore when a user's email address is changed in their Changepoint user profile, the email address must also be changed by the administrator in Infiniti Manager for Intelligent forms.