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Planview Customer Success Center

Time conformance e-mail notifications are not sent to users

Symptoms:
Time conformance e-mail notifications are not sent to users

Error/warning messages:
Further investigation revealed the following error in Changepoint event log, from CP Mail application. The error is logged every week at 9pm which corresponds to the schedule of Time Conformance SQL job:

Description: Failure sending mail.
StackTrace: at System.Net.Mail.SmtpClient.Send(MailMessage message)
at CPMail.CPMail.SendMail(Boolean bDeleteOnSuccess)
Inner Exception: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 143.32.1.21:25

Reason:
IP address in the CPMail.exe.config file is not correct anymore, after the Exchange server upgrade.


Resolution:
Correct the IP address in CPMail.exe.config