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Planview Customer Success Center

Expense cannot be invoiced due to missing exchange rate (2014)

SYMPTOMS

Expenses have been created via API and they appear correctly in Changepoint. But when an invoice for these expenses is created, it fails because Changepoint indicates that no exchange rate can be fount.


RESOLUTION

When creating expenses from the user interface, the expense date in the database is a pure date (i.e. with no time information). This must be the same when expenses are created through the API. Please make sure that no time is added to the expense date. The API would accept an expense date with time information, but this will later cause issues with the determination of the exchange rate if a different currency has been used.