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Planview Customer Success Center

Why is Preferences/Change password enabled when we use SSO

QUESTION:
Why is Preferences >> Change password enabled in environments that use SSO?


ANSWER:
The password that is set in either Preferences >> Password change, or User Setup is used under two circumstances for SSO users:

- If you provide a direct URL for log in to Changepoint from outside of your network (thereby bypassing SSO)
- If SSO fails for any reason (e.g., loss of connectivity to the SSO authority)

then the sign in dialog validates against this password.