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Planview Customer Success Center

Error when trying to view User Setup treeview in System Manager or in Enterprise v2012

Symptoms

When trying to search for a user in User Setup treeview, the web page does not display.

Error/warning messages
Page cannot be displayed


Reason:

ASP page requires more time to complete due to the number of users in the system.


 

Resolution

Increase the “Script time-out” setting for the Enterprise website, from 1:30 to 2:30 or 3:30 , under the IIS->ASP section in IIS Manager.

Restart the website after this change.