Skip to main content
Planview Customer Success Center

"Cannot connect to the notification server." error when launching PPW

If you get the error "Cannot connect to the notification server. Please contact your system administrator." when launching PPW, check the following:  

  1. WebSocket application is created for the Enterprise website. The Application pool should be "Enterprise_WebSockets". Provide rights for the Application Pool user to access the WebSocket folder path.
  2. For each of the Web.config files for Enterprise, WebAPI, and WebSockets:
    • Using the LoginSettings.exe utility, configure the database connection settings, ensuring that they point to the Changepoint database
    • Verify for each of the Web.config files:
      • AllowedOrigins field contains the name of the server and port number and not mylocalweb (if this is changed, restart IIS)
      • WebApiSecret is the same value
      • Have the same cache.server value (server name and port number)
      • Make sure that cache.Password matches the value of masterauth in Redis\redis.windows.conf
  3. For the LoggingFilePath configured in web.config of WebSockets and WebAPI, make sure the application pools used by WebSockets and WebAPI have write access t that patch.