Skip to main content
Planview Customer Success Center

Resource Qualification Updated Email sent to wrong resources. v2012

Symptoms


Email Template about "Qualifications updated" has been enabled in Changepoint.

It notifies the project manager and the resource manager that a resource's qualifications have been updated.

Error:
This email is sent to the appropriate resources but also resources that are resource managers of another workgroup.


Reason


Data issue in Workgroup OBS.


 

Resolution


To fix this data issue, edit the Workgroup in System Manager - User Setup - Workgroups,
set the proper parent workgroup again and save.

Additional Notes
The cause of the data issue is unknown.