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Planview Customer Success Center

Ajax Error after restarting the server

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Symptoms:
Changepoint was giving the error below due to insufficient disk space in the VM:
Server Error in '/' Application.
Could not load file or assembly 'Changepoint.BusinessServices' or one of its dependencies. There is not enough space on the disk. (Exception from HRESULT: 0x80070070)

Upon adding more disk space and restarting the server, users are getting Ajax Errors almost in every page now.


Error/warning messages:
Following error is found in Application event log:

"Could not load file or assembly 'App_global.asax.3ekkyxvx, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified."

Reason:
The error in event log indicates that temporary .NET files are corrupted or not valid anymore after changing the disk properties in the VM (i.e. after adding disk sapce to the VM).

Resolution:

1. Stop “World Wide Web Publishing” and “IIS Admin” services
2. Delete all the files under the following folder:
C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
3. Restart the services that were stopped in the first step

Some clients may also require IE cache to be cleared, in addition to the steps above.