Not able to send e-mails from Changepoint
Symptoms
Cannot send e-mails from Changepoint. Following error is logged in the Changepoint event log:
Error/warning messages:
Transaction failed. The server response was: Mail from CPAdmin@etc.com rejected for policy reasons.
Reason:
SMTP server is not configured:
- to accept e-mails from the designated Changepoint server, and/or
- to accept the "From" address configured in CPMail.exe.config
Resolution:
Change policy settings on the SMTP server to accept e-mails from the Changepoint server and/or from the "From" address configured in CPMail.exe.config