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Planview Customer Success Center

Revenue Transfer Initial Report gives an error 500.

Symptoms
The Revenue Transfer Initial Report is raising an error message saying "The Website cannot display the page". The page it is trying to render is: res://ieframe.dll/http_500.htm#https...579DE962}&ui=W

To reproduce this error:
Reports-->Revenue Recognition-->Revenue Transfer-->Show committed Data-->Select at least first 4 batches-->Select at least 2 billing offices-->Actions-->Initial Report-->Receive an error message

If only one billing office is chosen then the report does display. 
 
Error/Warning Messages
"The Website cannot display the page". 
 
Reason
The amount of data pulled from the report was too large as the customer was selecting too many engagements for the report. 


Resolution

(for on premise customers) Increase the value in the rpRevTransferInitial.asp file in this line: ARRAY("sEngList", adVarChar,adParamInput,4096,engList),_
Please check with the customer care team first before making any changes to your system.