COGNOS - Dispatcher won't start or not stopping to initialize (DPR-ERR-2109)
After starting Cognos, the service appears up and running, but doesn't accept any connections. When trying to connect, there is an error message that remains there even after waiting a long time (like 1 hour).
DPR-ERR-2109 The dispatcher cannot service the request at this time. The dispatcher is still initializing.
This could be related to insufficient memory. To fix this, please follow the following steps:
1. Ensure Cognos is stopped. Check for any lingering Cognos processes in Task Manager and kill them if you see them, such as:
- cogbootstrapservice.exe
- java.exe
- CAM_LPSvr.exe
- BIBusTKServerMain.exe
- BmtMDProviderMain.exe
2. Navigate to the cognos_location\javasharedresources folder
- Delete everything inside this folder (do not delete the folder itself)
3. Navigate to the cognos_location\wlp\usr\servers\cognosserver folder
- Find the folder named "workarea" and delete it
4. Open Cognos Configuration
- Click on the IBM Cognos service node
- Check the value for "Maximum memory in mb for WLP" and make sure it is as least 8192
5. Start Cognos