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Planview Customer Success Center

Why is the invoice status "Partially Paid" when the payment total is zero ?

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Symptoms
There are multiple payments for an invoice, and the payment total is zero. Why is the invoice status "Partially Paid" when the payment total is zero?

Resolution
When the sum of payments is less than the invoice amount, the invoice is always considered as “Partially Paid”, as long as there is a payment record. This is true also when the payments total is zero.

The status of the invoice is set to “Committed” only if there are no payment records. Payments can be deleted to send the invoice back to "Committed" status.