Skip to main content
Planview Customer Success Center

Cannot call a web service method - Connect to Web Service failed, please login again (2012)

SYMPTOMS
When invoking the web service API via XML to retrieve data, an error message occurs.

ERROR
Connect to Web Service failed, please login agin.


REASON
In order to use a web service method, a valid user id (=ResourceId) and authentication token need to be provided in the SOAP header.

RESOLUTION
Call the login method in wslogin.asmx, providing a Changepoint username and password. The ResourceId and the access token, to be used in further web service calls, are then returned.