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Planview Customer Success Center

Exchange sync service doesn't install

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SYMPTOMS

After installing the Exchange Sync Service with the installer, the service is not there (missing in the service control panel). The install log shows an error:

ERROR

Rolling back assembly 'C:\Program Files (x86)\Changepoint\Changepoint Exchange Synchronization Service\CPSynchronizationService.exe'.

RESOLUTION

During the installation, a popup asks for a username and password. For the username, please make sure to prefix it with the machine name (workgroup installation) or with the domain name, like in DOMAIN\USERNAME